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FAQs

Q: Do you ship to Alaska or Hawaii?

A: No, We only ship to the lower 48 states in the US.

 

Q: How to assemble a Electric Bikes?

A: Our product is 85% Assembled -- You need to install the handlebars, front wheel, pedals, and seat. It's easy to install with the tools attached and assemble guide in the manual and videos on Youtube.

 

Q: What is the highest speed the ebike will go?

A: ZNH e-bikes can go up to 20mph to ensure compliance with state and federal laws for bikes. The top speed limit may be lowered if needed to comply with local ordinance.

 

Q: How far can I go on the ebike on a full charge?

A: Up to 30 miles, more or less depending on your riding style, level of pedal assist and/or throttle, rider weight, hills, and headwinds/tailwinds.

 

Q: Is the secondhand ZNHEBIKE covered by warranty?

A: No, sorry, the warranty coverage only extends to the original buyer.

 

Q: I crashed and damaged my bike/frame. Is warranty coverage available to me?

A: Sorry, crashes or accidents are not covered by the warranty policy. The warranty only covers defects in manufacturing, not damage from crashes.

 

Q: Does battery waterproof?

A: Yes, it's waterproof. The battery pass IPX4 test, there is no harmful effect if liquid is splashed into the shell from any direction.

 

Q: Do they sell separate battery?

A: Yes, we also sell separate battery.

 

Q: Since the batter will not last forever, do you sell a replacement battery?

A:Yes we sell replacement battery, if you need, please contact us so we can check the battery stock for you. Thank you!

 

Q: How's the Fork shock suspension?

A: A high-performance, shock-absorbing, front suspension fork can take your original riding comfort to the next level. You can expect better handling, improved cornering capabilities, and an overall smoother riding experience.

 

Q: My question is not listed.

A: Please leave us a message to let us know the problem you are having, thank you