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FAQs

FAQ

 

Q: How to assemble a Electric Bikes?

A: Our product is 85% Assembled -- You need to install the handlebars, front wheel, pedals, and seat. It's easy to install with the tools attached and assemble guide in the manual and videos on Youtube.

 

Q: What is the highest speed the ebike will go?

A: ZNH e-bikes can go up to 20mph to ensure compliance with state and federal laws for bikes. The top speed limit may be lowered if needed to comply with local ordinance.

 

Q: How far can I go on the ebike on a full charge?

A: Up to 30 miles, more or less depending on your riding style, level of pedal assist and/or throttle, rider weight, hills, and headwinds/tailwinds.

 

Q: Is the secondhand ZNH bike covered by warranty?

A: No, sorry, the warranty coverage only extends to the original buyer.

 

Q: I crashed and damaged my bike/frame. Is warranty coverage available to me?

A: Sorry, crashes or accidents are not covered by the warranty policy. The warranty only covers defects in manufacturing, not damage from crashes.